Before a difficult conversation

Part 2/4

So I am now in the second section of the course by Marlene Chism. Key takeaway from this part:

• Never initiate a conversation when you are overly emotional. Wait until you have some time to think about your desired end result.
• Talk face-to-face or at least by phone call.
• Seek understanding. Hear the other person's point of view before you make them the enemy.
• Stay focused. Keep your end result in mind. Resist temptation to argue about the past and non-relevant issues.
• Ask yourself this three questions:
• What is my narrative about the other person? Master your narrative. If we aren't aware of the stories we tell ourselves, we start to believe everything we think.
• What questions can I ask to break my bias and start a dialogue? Cultivate curiosity.
• Have I initiated a conversation with the source of the problem? Go straight to the source (and avoid gossip 😛).

To share you the news, I am adding another book to my when-will-I-read-these list thanks to black friday sale.

LOL.